Terms of Service

1Definitions

In these Terms of Service, the following terms are defined as:

• Ordops / Service: the online platform accessible via ordops.com, including all associated software, APIs and mobile applications.
• Provider: the owner and operator of Ordops, registered with the Dutch Chamber of Commerce (KvK).
• User / you: any natural or legal person who creates an account with Ordops or otherwise uses the service.
• Account: the personal environment available to the User after registration.
• Subscription: paid access to Ordops on a monthly or annual basis.
• Trial period: the first 30 days after registration, during which Ordops is available free of charge.
• Content: all data, texts, projects, tasks, quotes and other information entered by the User in Ordops.

2Identity of the provider

Ordops is a sole proprietorship. The Service is offered as a software platform (SaaS). The Provider acts exclusively as a software supplier and does not act as a tax advisor, financial advisor, legal advisor or accounting advisor.

3Applicability

These Terms of Service apply to all agreements between the Provider and the User regarding the use of Ordops.

By using the Service or creating an Account, the User confirms having read and agreed to these terms.

Deviating terms of the User are expressly rejected unless the Provider has agreed to them in writing.

The Provider reserves the right to amend these terms at any time. In the event of material changes, Users will be informed by email at least 30 days in advance.

4Services

Ordops offers a Software-as-a-Service (SaaS) platform that enables contractors to plan their projects, employees and subcontractors, create quotes and manage their operations.

Availability

The Provider aims for 99% availability on an annual basis, excluding scheduled maintenance. Scheduled maintenance will, where possible, be announced at least 24 hours in advance.

The Provider is not liable for damage resulting from temporary unavailability of the Service due to outages at third parties (hosting providers, internet connections, etc.).

Force majeure

The Provider is not liable for any failure or delay in the performance of the Service caused by circumstances beyond the Provider's reasonable control, including internet outages, hosting or cloud provider outages, power failures, cyber attacks, denial-of-service attacks, strikes, government measures, war, civil unrest, natural disasters, pandemics or other force majeure events.

Changes to the Service

The Provider reserves the right to modify the Service, add or remove features. When removing essential functionality, Users will be informed at least 30 days in advance.

Resource Board and user-to-user contact

If the Service offers a Resource Board, marketplace or similar functionality through which Users can find, post or respond to work opportunities, the Provider acts solely as a technical platform facilitating contact between Users. The Provider is not a party to agreements concluded between Users and is not responsible for the performance, quality, safety, payment, legality or outcome of work agreed between Users outside the Service.

5Free trial period

New Users are entitled to a free trial period of 30 days from the date of registration.

• No credit card is required to start the trial period.
• The trial period provides full access to all features of the chosen subscription.
• After the trial period, the User must activate a paid subscription to continue using the Service.
• If no subscription is activated, the Account is automatically downgraded to read-only access. Data is retained for 90 days, after which the Account is permanently deleted.

6Subscriptions and payment

Subscription types

Ordops offers three subscription types:

• Free — €0, for subcontractors and on-call workers.
• Starter — €19 per month or €199 per year.
• Pro — €39 per month or €419 per year.

Free remains available for basic features such as scheduling, time tracking and finding jobs. Starter adds projects, quotes, invoices and financial overview. Pro adds team planning, team hours, team calendar and subcontracting.

Payment

Payments are processed via Mollie B.V., a Dutch payment service provider under the supervision of De Nederlandsche Bank. The first payment is made via iDEAL or another supported payment method. Subsequently, monthly direct debits are executed via SEPA mandate.

The subscription fee is charged monthly in advance. In the event of late payment, the Provider reserves the right to suspend access to the Service.

Price changes

The Provider reserves the right to change subscription prices. Price increases will be communicated in writing at least 30 days in advance. If the User does not agree with the new price, they have the right to cancel the subscription before the effective date.

VAT

All prices stated are exclusive of VAT. The applicable VAT will be stated on the invoice. Business Users within the EU can provide their VAT number for intra-community transactions.

7Cancellation and termination

Cancellation by the User

The User can cancel the subscription at any time via the account settings in the platform. Upon cancellation, access remains active until the end of the current billing period. No refunds are made for subscription fees already paid.

Termination by the Provider

The Provider reserves the right to immediately terminate an Account if:

• The User violates these terms;
• The User engages in fraudulent or unlawful activities;
• Payments are structurally absent after repeated reminders.

Data after termination

After termination of the Account, all user data is retained for 90 days, after which it is permanently deleted. During this period, the User can request an export of their data via info@ordops.com.

8Acceptable use

The User undertakes to use the Service only for lawful purposes and in accordance with these terms.

It is prohibited to:

• Use the Service for illegal activities or activities that infringe the rights of third parties;
• Upload or distribute viruses, malware or other harmful code;
• Attempt to gain unauthorised access to the Provider's systems;
• Use the Service in a way that disproportionately burdens the infrastructure;
• Enter personal data of third parties without being authorised to do so;
• Upload copyright-protected material without permission from the rights holder.

User responsibility for data and documents

The User is at all times solely responsible for:

• Accuracy of entered data: all data the User enters into the Service (project data, hourly rates, cost prices, customer data, etc.) is the sole responsibility of the User. The Provider does not check or validate the content of entered data.
• Verification of generated documents: the User is required to carefully check all documents generated by the Service — including quotes, invoices, schedules and reports — for accuracy and completeness before they are sent to third parties or used for business decisions. Sending a document is an explicit action of the User for which the User is solely responsible.
• Tax and financial obligations: the User is fully responsible for compliance with all tax, accounting and statutory obligations arising from their business operations. Ordops is not a tax advisor and the information or documents generated via the Service do not constitute tax or legal advice. The User should consult a qualified tax advisor or accountant for tax-related matters.
• Planning and capacity management: schedules, rosters and project calculations drawn up via the Service are based on data entered by the User. The Provider is not responsible for the consequences of planning errors, over- or under-capacity, or budget overruns resulting from incorrect input or incorrect interpretation of the Service's output.
• AI, OCR and automated output: any AI-generated, OCR-extracted, automatically parsed or otherwise automated content may contain inaccuracies, omissions or misinterpretations. The User must verify such output before relying on it, submitting it to authorities, sending it to clients or using it for business decisions.
• Security of login credentials: the User is responsible for keeping their login credentials confidential. Actions performed via the User's Account are deemed to have been performed by the User.

Indemnification

The User indemnifies and holds the Provider harmless against third-party claims, damages, fines, costs and expenses arising from the User's use of the Service, uploaded or entered Content, generated or sent documents, agreements with other Users, violation of applicable laws, infringement of third-party rights or breach of these Terms of Service.

9Intellectual property

Provider's ownership

All intellectual property rights in the Service, including software, design, logos, texts and databases, belong to the Provider or its licensors. The User is not permitted to copy, modify, reverse-engineer or distribute the software without explicit written permission.

User's ownership

All Content that the User enters into Ordops (projects, tasks, quotes, customer data, etc.) remains the property of the User at all times. The Provider acquires no ownership right over this Content.

The User grants the Provider a limited, non-exclusive licence to process the entered Content solely to the extent necessary for the provision of the Service.

10Limitation of liability

No warranties

Ordops is provided "as is" and "as available". The Provider gives no warranties, express or implied, regarding the uninterrupted, error-free, timely or secure operation of the Service, nor regarding the suitability of the Service for a specific purpose of the User.

Maximum liability

To the extent that the Provider can be held liable, the total liability of the Provider towards a paid User is in all cases limited to the greater of €500 or the amount the User has actually paid for the Service during the twelve (12) calendar months preceding the damaging event. If the User uses the Service free of charge, the Provider's liability is fully excluded, except where exclusion is not permitted under mandatory law.

Exclusions of liability

The Provider is expressly not liable for:

• Indirect and consequential damages: including lost profits, missed contracts, reputational damage, loss of clients or contracts, business disruption or other indirect consequences;
• Incorrect quotes and invoices: damage resulting from quotes or invoices the User has sent based on incorrectly entered data or without sufficiently checking the generated documents. The User remains at all times solely responsible for the content of sent documents;
• Planning and capacity errors: damage resulting from planning errors, over- or under-staffing, budget overruns or project delays arising from the use of or reliance on the planning functionalities of the Service;
• Tax and accounting consequences: tax assessments, fines, additional levies or other tax-related damage suffered by the User in connection with their business operations. The Service does not provide tax or accounting advice. The User remains solely responsible for their tax returns and financial administration;
• Data loss: damage from loss or corruption of data, unless this is the direct result of gross negligence by the Provider. The User is responsible for managing backups of business-critical data;
• Third-party failures: damage caused by failures, data breaches or shortcomings at third parties used by the Provider, including hosting providers, payment service providers and network providers;
• Resource Board and user-to-user work: damage, disputes, non-payment, poor workmanship, delays, unsafe work or other consequences arising from agreements or contact between Users through the Resource Board or similar platform functionality;
• AI, OCR and automated processing: damage resulting from reliance on AI-generated content, OCR results, automatically parsed receipts, invoices, totals, dates, tax rates or other automated output that the User has not verified;
• Unauthorised access: damage resulting from unauthorised access to the User's Account where this is the result of careless password management or other negligence on the part of the User;
• Decisions based on the Service: damage resulting from business decisions the User has made based on information, reports or calculations generated by the Service.

User's own responsibility

The User acknowledges that Ordops is a tool to support their business operations and that its use does not replace professional advice. The User bears full responsibility for:

• The accuracy of all data they enter;
• Checking all generated documents before sending;
• Complying with tax, statutory and contractual obligations towards their clients and the government;
• Seeking professional advice from an accountant, tax advisor or lawyer when necessary.

Causation and burden of proof

For any liability claim, the User must demonstrate that: (1) the Provider made an attributable error, (2) there is demonstrable damage, and (3) there is a direct causal link between the Provider's error and the damage suffered. The mere fact that damage occurred during or after use of the Service is insufficient to establish liability of the Provider.

11Data protection

The Provider processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch legislation.

For a complete overview of the processing of personal data, the rights of data subjects and the cookie policy, please refer to our Privacy Policy.

The User is themselves a data controller for the personal data of third parties (employees, clients, subcontractors) that they enter into Ordops. The Provider acts in that capacity as a processor. A data processing agreement is available on request.

Security measures

The Provider takes reasonable technical and organisational measures appropriate to the nature of the Service to protect personal data and User Content against unauthorised access, loss, misuse and unlawful processing. These measures may include access controls, encrypted connections, secure hosting, backups, logging and other security practices reasonably appropriate for a SaaS platform of this size and nature.

The Provider does not guarantee absolute security. The User remains responsible for using strong passwords, limiting access to authorised persons, keeping their devices secure and ensuring that personal data entered into the Service is lawful and necessary.

Data breaches and backups

If the Provider becomes aware of a personal data breach affecting personal data processed on behalf of the User, the Provider will notify the User without undue delay and provide reasonably available information needed for the User to comply with their GDPR obligations. The Provider may also notify affected individuals or supervisory authorities where legally required.

The Provider maintains operational backups for continuity and recovery purposes, but these backups are not a substitute for the User's own business records. The User remains responsible for exporting and keeping independent copies of business-critical documents, invoices, quotes, tax records and customer data where required for their own legal, tax or operational obligations.

12Amendments

The Provider reserves the right to amend these Terms of Service. Changes will be communicated to registered Users by email at least 30 days before taking effect.

If the User does not agree with the amended terms, they have the right to cancel the subscription free of charge before the effective date of the changes.

Continued use of the Service after the effective date constitutes acceptance of the amended terms.

13Governing law and disputes

These Terms of Service and all agreements arising from them are exclusively governed by Dutch law.

Disputes between the Provider and the User will initially be attempted to be resolved through amicable consultation. If the parties fail to resolve the dispute amicably, the dispute will be submitted to the competent court in the district where the Provider is established.

For consumers (natural persons not acting in the exercise of a profession or business), they also have the right to submit a complaint to a dispute resolution body or to use the ODR platform of the European Commission (ec.europa.eu/consumers/odr).

14Contact